PRIVACY POLICY
PRIVACY NOTICE
This Data Privacy Policy outlines how PRESTIGE HOSPITALITY MANAGEMENT CORP. operating as Mountain Lake Resort, collects, uses, protects, and discloses personal data from its guests and visitors. This policy is consistent with our obligations and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173). By providing us with your personal data, you agree to the terms of this policy.
1. Data Collection and Purpose
The Hotel collects personal data necessary to provide and manage our hospitality services. This data may be collected through our website at https://www.mountainlake.ph/, reservation systems, check-in process, and other direct interactions. The types of personal data we may collect include:
· Identity Data: Name, date of birth, nationality, passport or other government-issued identification details (a valid ID of local residents is required upon reservation).
· Contact Data: Residential address, email address, and telephone number. We also collect email, subject, and message information through our contact form.
· Reservation and Stay Data: Arrival and departure dates, room preferences, special requests, and ancillary service usage (e.g., spa, restaurant, room service).
· Security Data: CCTV footage captured on Hotel premises for the safety and security of our guests and staff.
This data is processed for the following purposes:
· To manage reservations and provide the requested hospitality services.
· To facilitate check-in and check-out procedures.
· To process payments and issue invoices.
· To personalize your experience and tailor our services to your preferences.
· To ensure the safety and security of our guests and Hotel property.
· To comply with legal and regulatory obligations, such as reporting requirements to local authorities.
· To communicate with you regarding your stay, special offers, and promotions (with your explicit consent).
2. Use of Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. A cookie is a small file that is placed on your device to help us recognize your browser and remember certain information.
We use cookies for the following purposes:
· Functionality: To ensure the proper functioning of our website, such as managing your session, remembering your preferences (e.g., language), and facilitating your booking process.
· Performance and Analytics: We use third-party services, such as Google Analytics, to analyze how visitors interact with our website. This helps us understand website traffic, monitor the most popular pages, and identify areas for improvement. Google Analytics collects non-identifiable information, including your IP address, browser type, device information, and browsing patterns. The data collected is aggregated and used for statistical analysis.
Under the Data Privacy Act of 2012, your consent is required for the use of non-essential cookies. You have the right to accept or decline the use of cookies through our website's cookie consent banner. You may also modify your browser settings to decline cookies, although this may affect the functionality of some parts of the website.
3. Data Storage and Security
The Hotel implements robust technical and organizational measures to safeguard your personal data against unauthorized access, use, disclosure, alteration, and destruction. These measures include secure servers, encryption, firewalls, and access controls. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
4. Data Sharing and Disclosure
The Hotel does not sell, rent, or trade your personal data. We may share your data with trusted third parties only under the following circumstances and with strict confidentiality agreements in place:
· Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as payment processing, IT support, and reservation management. These providers are obligated to protect your data and use it only for the purposes for which they were engaged.
· Legal Compliance: We may disclose your personal data if required by law, court order, or governmental regulation to prevent fraud or to protect the rights, property, or safety of the Hotel, its guests, or the public. This includes disclosures mandated by the Data Privacy Act.
· Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will provide notice to you if such a transfer occurs.
5. Your Data Rights under the Data Privacy Act
Consistent with your rights as a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data:
· Right to Be Informed: You have the right to be informed whether personal data pertaining to you is being, or has been, processed.
· Right to Access: You may request a copy of the personal data we hold about you.
· Right to Object: You can object to the processing of your data, especially for direct marketing purposes.
· Right to Erasure or Blocking: You may request the deletion or removal of your personal data from our systems.
· Right to Damages: You may be entitled to damages if your personal data is misused due to inaccurate, incomplete, or unlawful processing
· Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.
· Right to Rectification: You can request the correction of any inaccurate or incomplete data.
· Right to Data Portability: You have the right to obtain your personal data in an electronic or structured format, allowing you to transfer it to another data controller.
6. Contact Information
For any questions, concerns, or to exercise your rights regarding this Data Privacy Policy, please contact our Data Protection Officer at:
Email: Dpo.phmc@atlanta.ph
Phone Number: (+63) 935-009-6768
Hotel Mailing Address: Brgy. Silangan Talaongan, Cavinti, Laguna
We may update this policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website and at the front desk.
